Privacy Policy

StrivBridge is software that property management companies use to run their business. This policy explains what personal information we handle, why, who else touches it, and the choices you have. The short version: we use it to provide StrivBridge, we never sell it, and we do not use it to train AI models.

1. Who we are

StrivBridge, LLC ("StrivBridge", "we") provides the StrivBridge website, application, resident and owner apps, and API. Our address is 1922 Jacolyn Pl NE, Atlanta, Georgia 30329, United States. You can reach us at hello@strivbridge.com.

2. Two kinds of information, two roles

• Information about you as a visitor to our website, someone who contacts us, or a person who signs up for or uses StrivBridge for their company. We decide how this is used, and this policy covers it fully.
• Information our customers -- property management companies and property owners -- put into StrivBridge about their residents, applicants, prospects, owners and vendors ("customer data"). We process it only on our customer's instructions, as their service provider, under our Terms of Service and Data Processing Addendum. The property manager decides how it is used, and its own privacy notice applies.

If you are a resident, applicant or prospect and have a question or request about your information, contact your property manager first. We will help them answer it. If you cannot reach them, email us and we will pass your request on.

3. Information we collect for ourselves

When you visit our website

• Usage statistics through Vercel Web Analytics: pages viewed, the referring site, rough location by country, and browser and device type. It does not use cookies, does not follow you to other sites, and does not identify you by name.
• Counts of a few actions, such as starting a trial or requesting a demo, recorded the same way.
• Our website sets no advertising or tracking cookies and has no advertising pixels.

When you contact us or use our tools

• Your name, work email, company, phone number and message when you use our contact or demo forms.
• Your work email, company, portfolio size and results when you use one of our calculators or tools and ask for a copy. We keep these in our customer relationship tools (Supabase, an n8n workflow and ClickUp) to follow up with you.
• What you type into the Try Rivr demo. It is sent to our AI provider to produce the demo answer and is not kept with your identity.

When your company uses StrivBridge

• Account details of staff users: name, work email, phone, role, sign-in history and security settings such as two-step sign-in.
• Billing details for your company's subscription. Card details are held by our payment processor, Stripe, not by us.
• How the service is used: pages and features used, errors, and the IP address and device a request came from, kept to secure and improve the service.

4. How we use information we collect for ourselves

• To provide, secure and support StrivBridge, including signing you in and preventing fraud and abuse.
• To reply to you, run your trial, and send you information you asked for. We may send occasional product news to customers; every such email has an unsubscribe link.
• To bill for the service and keep the records the law requires.
• To understand which parts of the website and product are used, so we can improve them.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

5. Customer data we process for property managers

Depending on the features a customer uses, customer data can include:

• Residents and household members: names, contact details, lease and payment history, requests, messages, vehicles, pets and documents.
• Applicants and prospects: names, contact details, application answers, tour bookings and messages. StrivBridge does not collect or store Social Security numbers; tenant screening runs on the screening company's own form, and only the result comes back.
• Owners and vendors: names, contact and payment details, and tax identification numbers for year-end tax forms, which are stored encrypted and shown masked.
• Calls and messages with the AI leasing agent: phone numbers, messages, call recordings and transcripts. The agent says it is an AI assistant and that calls may be recorded at the start of every call.
• Payments: amounts, dates and the last four digits of cards or bank accounts. Full card and bank numbers are held by the payment processor.

We use customer data only to provide StrivBridge to that customer: to store it, show it, process payments and messages, run the AI features the customer turns on, and support the customer. We do not use customer data to train AI models. Our AI model provider, OpenAI, does not train its models on data sent through its API.

6. AI features

StrivBridge includes AI features: Rivr, an assistant for staff; an AI leasing agent that answers prospects by text, email and phone; and suggestions such as recommended rents. The AI leasing agent always says it is an AI and hands conversations to a person when asked or when it cannot help. AI features suggest and draft; decisions about applicants, leases and rents stay with the property manager. Customers choose which AI features to turn on.

7. Accounting systems you connect

If a customer connects its own QuickBooks Online or Xero company, StrivBridge reads that company's chart of accounts, classes, locations, customers and vendors, and writes the journal entries, accounts, classes, locations, customers and vendors the customer chooses to send or create. We use this only to keep the customer's books in step with StrivBridge, at the customer's request. We do not process this data on Intuit's or Xero's behalf; we do not share one customer's accounting data with another; we do not send it to AI providers or use it to train or improve any AI model; and we never use it to screen applicants or in any consumer report.

A customer can disconnect in Settings › QuickBooks at any time, which revokes our access, and can ask us to delete the accounting data we hold from that connection by emailing us.

8. Who we share information with

• Service providers that run parts of StrivBridge for us, listed on our Subprocessors page. They may use information only to provide their service to us.
• Services a customer connects to its own account, such as its accounting system or e-signature provider, when the customer turns them on.
• Authorities, when the law requires it, or to protect the rights, safety or property of our customers, users or others.
• A buyer or successor, if StrivBridge is involved in a merger or sale, under this policy's protections.

Mobile phone numbers and text-messaging consent are never shared with third parties or affiliates for their marketing. How texts sent through StrivBridge work, and how to stop them, is in our Text messaging terms.

9. Security

Information is encrypted in transit and at rest. Sensitive fields such as tax identification numbers and connection credentials are encrypted again inside the database. Each company's data is kept separate at the database level, staff accounts can require two-step sign-in, and sensitive actions are logged. No system is perfectly secure; if a breach affects your information, we will notify the affected customer, and you where the law requires, without undue delay.

10. How long we keep information

• Customer data: for as long as the customer's account is active. When an account ends, the customer has 30 days to export its data; we then delete it within a further 30 days, apart from encrypted backups, which are overwritten on their regular cycle.
• Customers can set how long information about former residents and prospects who never leased is kept before it is anonymised.
• Billing and financial records: as long as tax and accounting law requires, usually seven years.
• Website and contact information: until you ask us to delete it, or about two years after we last heard from you.
• Technical logs: around 30 days; security logs longer.

11. Your choices and rights

Depending on where you live, including California and other US states with privacy laws, you may have the right to know what personal information we hold about you, to get a copy, to correct it, to delete it, and to opt out of its sale or sharing for targeted advertising (we do neither). We will not treat you differently for using these rights.

• For information we hold for ourselves, email hello@strivbridge.com. We will confirm who you are before acting and reply within 45 days.
• For customer data, ask the property manager, who decides what happens to it. We help them respond.
• You can use an authorised agent; we may ask for proof of their authority.

12. Children

Our website and service are for businesses and are not directed to children under 16. Customer data may include minors who live in a household, which the property manager provides and controls.

13. Where information is stored

StrivBridge is hosted in the United States, and information is stored and processed there.

14. Changes to this policy

We will post changes here and update the date at the top. If a change materially affects how we use personal information, we will tell customers by email before it takes effect.

15. Contact

StrivBridge, LLC, 1922 Jacolyn Pl NE, Atlanta, Georgia 30329, United States. Email hello@strivbridge.com.