Legal
Subprocessors
These are the companies StrivBridge uses to provide the service and that may process personal data our customers put into it. We name every one, and we tell customers before we add a new one.
Subprocessors StrivBridge uses
StrivBridge contracts with each of these companies directly. Each processes customer data only to provide its part of the service, under written terms that protect it.
| Company | What it does for StrivBridge | Data it processes | Location |
|---|---|---|---|
| Vercel Inc. | Hosts the StrivBridge application, API and website | All customer data passes through it | United States (US East) |
| Neon | Database hosting | All customer data, stored encrypted at rest | United States [confirm region] |
| Stripe, Inc. | Online rent and fee payments on each customer's own connected account; StrivBridge's own subscription billing | Payer name, email, amount, payment method (card and bank numbers are held by Stripe, not StrivBridge) | United States |
| Finix Payments, Inc. | Payment processing for customers whose payments run through Finix | Payer name, payment details and amounts | United States |
| Plaid Inc. | Connecting customers' bank accounts for bank feeds and payouts | Bank account details and transactions the customer connects | United States |
| Lob.com, Inc. | Printing and mailing checks a customer sends | Payee name and address, check amount, the paying bank account's routing and account numbers | United States |
| Resend | Sending email from the service (notices, receipts, sign-in links) | Recipient email address and message | United States |
| Retell AI, Inc. | Phone calls and text messages for the AI leasing agent | Prospect names, phone numbers, messages, call audio and transcripts | United States |
| OpenAI, L.L.C. | AI models behind Rivr, the AI leasing agent and other AI features | The records and messages an AI feature works on for a request | United States |
| Google LLC | Sign in with Google, for staff who choose it | Staff name and email address | United States |
| Functional Software, Inc. (Sentry) | Error monitoring | Technical error details; requests are logged without their contents | United States |
Under our agreements, OpenAI does not use data sent through its API to train its models.
Services a customer connects with its own account
Some features work through a customer's own account with another company, which the customer chooses, contracts with and can switch off in Settings › Apps. Those companies are the customer's own vendors, not StrivBridge's subprocessors; StrivBridge passes data to them only when the customer turns them on.
| Company | What it does when turned on |
|---|---|
| Intuit (QuickBooks Online) | Receives the journal entries the customer sends to its own QuickBooks company |
| Xero Limited | Receives the journal entries the customer sends to its own Xero organisation |
| DocuSign, Inc. or Dropbox Sign | Sends documents for e-signature through the customer's own account |
| SingleKey | Tenant screening; applicants give their identity details on SingleKey's own form, never to StrivBridge |
| Twilio Inc. | Text messages from the customer's own Twilio number |
| Google Firebase Cloud Messaging | Push notifications through the customer's own Firebase project |
| Seam Labs, Inc. | Smart lock access codes through the customer's own Seam account |
| PayNearMe, Inc. | Cash rent payments at stores through the customer's own PayNearMe contract |
| HelloData, Rentometer, RentCast | Rent comparables for the customer's own properties (addresses only) |
Changes to this list
We give customers at least 30 days' notice, by email to their account owner and on this page, before a new subprocessor starts processing customer data. A customer that objects on reasonable data protection grounds can tell us at hello@strivbridge.com within that time, and we will work with it in good faith; if we cannot resolve the objection, it may end the affected part of the service.