Working the collections list

Leasing › Collections shows real balances, computed live from open charges, so what you see always agrees with the ledger. Use it with the assistant's Rent collections settings to keep past-due balances small.

Weekly routine

1. 1Open Leasing › Collections.
2. 2Review payment plans waiting for approval. Approve, and late fees stop while the plan is kept; decline, and the resident goes back to regular reminders.
3. 3Review open pursuits by outstanding balance, largest first.
4. 4Call anyone whose balance is growing and who has not replied to reminders. A human call works when texts have not.
5. 5Check anything the assistant passed to your team: disputes, hardship, bankruptcy, attorneys and military service always come to you.
6. 6Note every promise to pay on the lease so the next person sees it.